Shipping Policy
Thank you for shopping with KalaAai Studio!
We take great care in delivering our handcrafted textiles safely to your doorstep. Please find our updated shipping terms and guidelines below:
Pre- Paid Orders Shipping Rates (Within India)
Note: If your order contains items from multiple categories, the higher shipping tier fee will apply to the shipment.
| Shipment Category | Description / Product Types | Shipping Fee |
| Small | Light items (e.g., Cushions, Accessories, etc) | Rs. 65 |
| Heavy | Mid-weight items (e.g., Bedcovers, Dining Mats, etc) | Rs.235 |
| Bulky | Large volume shipments (e.g., Quilt, Dohar, etc) | Rs. 350 |
Cash on Delivery (COD) Orders (Within India)
- We accept Cash on Delivery for domestic orders.
- Please note that COD orders will levy an additional convenience fee of Rs. 80 per shipment. To avoid this fee, we highly recommend choosing a pre-paid payment method (UPI, Credit/Debit Card, Net Banking) at checkout.
FAQs
We strive to deliver your orders swiftly. Typically, the average delivery time within India is 3-5 business days. Please note that delivery times may vary depending on your specific location. For more precise delivery estimates, refer to the shipping information provided during the order process.
Yes, you can easily track your order within India. Once your order is shipped, you will receive a tracking number & Tracking link via email & whatsapp. This tracking number allows you to monitor the status of your order and its expected delivery date.
While we make every effort to maintain product quality, if you receive a damaged item or an incorrect product within India, please reach out to our customer support team within 24 hours of receiving your order. Provide clear unboxing videos, pictures along with a description of the issue, and we will promptly address the matter. Please ensure to create an unboxing video of the received goods.
Yes, you can request order modifications or cancellations for orders within India that are still in the “Processing” or “Payment Verification” stage. Please contact our customer support team as soon as possible using the “Contact Us” link on our website with your order number. Orders that have already been shipped cannot be canceled.
Yes — we do offer international shipping worldwide. Shipping typically takes 10–15 business days and is a paid service. Please contact us before placing your order to confirm serviceability for your delivery pincode.
